1. Information we collect
We collect the following data to confirm your identity, contact you, invoice you, and otherwise provide our Services:
· Name, surname, company name
· Shipping and billing address
· Email address and phone number
· Payment details
· IP address and device data
Other information that you share with us while using our Services or during checkout
We collect the above-mentioned personal data when the User uses or accesses our Site, Services, or places an order.
We may process your email address to send you informative materials. At any point in time you can unsubscribe from receiving further emails.
To provide you with a better customer experience and to improve our Services, we may collect the following information about:
· Your device and browser
· Your IP address
To ensure a smooth customer support experience, we process information that you provide on our website (eg. in chat), in emails, or through other means of communication you have used. For this purpose, we may process:
· Your name
· Email address
· Website address
· Any information that you share
· IP address
We use this information to provide and enhance our Services and answer any questions you may have.
2. Sharing personal data with third parties
In order for Dharmavidya to provide you with our Services, we work with third parties with whom we may share personal data to support these Services. Your personal data may be shared with third parties who provide manufacturing, packaging and dispatching of goods you have purchased (print-on-demand and drop-shipping companies to which we outsource printing and delivering of products), hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session recording services, marketing services, our legal and financial advisors, among others (together – “Third Party Service Providers”). The Third Party Service Providers may only receive the minimum amount of personal data necessary, depending on their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes. We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws.
By using our Services you are providing us with irrevocable consent to use any Third Party Service Provider at our discretion for the purposes of providing the Service.
Dharmavidya remains responsible for the processing of personal data carried out by Third Party Service Providers that Dharmavidya has engaged with for respective data processing in accordance with applicable laws.
In certain circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities as well as to protect our, or a third party’s, lawful interests.
3. Retention periods
We may retain your personal data for as long as your relationship with us is active, or as otherwise needed to provide you our Services.
After your relationship with us has ended, we may continue to store copies of your personal data as reasonably necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests.
4. Data subject’s rights
If you are located in the European Economic Area, in accordance with European Union data protection regulations, you have certain rights with respect to your personal data.
If you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.
5. Information security
We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and limit access of your computer and browser by signing off after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.
All of Dharmavidya’s authorized personnel involved in the processing of your and your Customer’s personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without your authorization if it’s not for the purposes of providing you our Services.
In the event that we experience a personal data breach, we will notify you in compliance with the obligations set out in applicable laws.
6. International transfers of data
8. Contact information